Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last Updated: January 2025
HoneyX™ ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website honeyx.ca (the "Site") or make a purchase from us.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
1. Information We Collect
1.1 Information You Provide Directly
When you make a purchase, create an account, or contact us, we may collect:
  • Name (first and last)
  • Email address
  • Shipping address (Canada only)
  • Billing address
  • Phone number (optional)
  • Payment information (processed securely by our payment provider — we do not store full credit card numbers)
  • Order history
  • Communications with our customer service team
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visits
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.
Types of cookies we use:
  • Essential cookies: Required for the Site to function (shopping cart, checkout)
  • Analytics cookies: Help us understand how visitors use our Site
  • Marketing cookies: Used to deliver relevant advertisements (if applicable)
2. How We Use Your Information
We use the information we collect to:
  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and customer service requests
  • Send promotional emails and newsletters (only with your consent)
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
  • Service providers: Companies that help us operate our business, such as payment processors (Shopify Payments, PayPal), shipping carriers (Canada Post, UPS, FedEx), and email service providers. These providers only have access to information necessary to perform their services and are contractually obligated to protect your data.
  • Legal requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
  • Business transfers: If our business is sold or merged, customer information may be transferred as part of that transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
  • SSL encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Limited access to personal information by employees
  • Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
Order information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time (see Section 6).
6. Your Privacy Rights
Under Canadian privacy law (PIPEDA), you have the right to:
  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent: Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within 30 days.
7. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by:
  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly to request removal from our mailing list
Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders (confirmations, shipping updates, etc.).
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Site and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
HoneyX™
Email: support@honeyx.ca
Location: Laval, Quebec, Canada
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
If we make material changes that affect how we handle your personal information, we will notify you by email or through a notice on our Site.